How can we help?

For account, purchase, eSIM, translation or travel-help questions, email support@inbuddy.ai. Include the email on your account and your order or request ID when relevant. Do not send card numbers, passwords or identity documents.

Account deletion

Signed-in users can permanently delete their account in the app under You → Settings → Delete account. You can also read the account deletion instructions.

eSIM help

Install an eSIM while you still have a reliable internet connection. Device compatibility, activation timing and coverage depend on the phone and selected plan. Include the order ID in any support request.

Paid local help

Availability, scope and price are shown before a human concierge request is placed. A request covers the task described in the app; third-party costs such as tickets, food or hotel charges are separate.